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Author Question: In contrast to leadership, management encompasses the spirit, vision, and ethical considerations ... (Read 31 times)

Davideckstein7

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on: Aug 22, 2018
In contrast to leadership, management encompasses the spirit, vision, and ethical considerations that accompany the decision-making process.
 
 Indicate whether the statement is true or false

Question 2

Giving a customer a coupon for free shipping or 15 percent off of a future order is an example of which customer service strategy?
 a. Show respect for customers. c. Go the extra mile.
  b. Explain the situation. d. Take responsibility.


ryrychapman11

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Reply #1 on: Aug 22, 2018
Answer to Question 1

F

Answer to Question 2

C


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