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Author Question: In mass service and service factory quadrants of the service process matrix, the operations manager ... (Read 165 times)

evelyn o bentley

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Question 1

In mass service and professional service, the operations manager should focus on
◦ equipment maintenance.
◦ automation.
◦ assembly line.
◦ sophisticated scheduling.
◦ human resources.

Question 2

In mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except
◦ tight quality control.
◦ automation.
◦ standardization.
◦ removing some services.
◦ customization.


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Marked as best answer by evelyn o bentley on Dec 3, 2019

jomama

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evelyn o bentley

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Reply 2 on: Dec 3, 2019
Excellent


shailee

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Reply 3 on: Yesterday
:D TYSM

 

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