« previous next »

Author Question: An inconsistency in service providers' minds between what the service manager expects them to ... (Read 181 times)

cagreen833

  • Hero Member
  • *****
  • Posts: 544
on: Jun 28, 2018
An inconsistency in service providers' minds between what the service manager expects them to provide and the service they think their customers actually want is referred to as:
 a. role conflict.
 b. role ambiguity.
 c. overpromising.
 d. role communication.

Question 2

Which of the following is an example of secondary data?
 a. An online survey to gather demographic information on product purchasers
  b. Existing data compiled from product warranty registration cards
  c. Published industry statistics
  d. All of the above are types of secondary data
  e. Only B and C are secondary data


brittanywood

  • Sr. Member
  • ****
  • Posts: 355
Reply #1 on: Jun 28, 2018
Answer to Question 1

a

Answer to Question 2

e


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

For high blood pressure (hypertension), a new class of drug, called a vasopeptidase blocker (inhibitor), has been developed. It decreases blood pressure by simultaneously dilating the peripheral arteries and increasing the body's loss of salt.

Did you know?

Every 10 seconds, a person in the United States goes to the emergency room complaining of head pain. About 1.2 million visits are for acute migraine attacks.

Did you know?

Calcitonin is a naturally occurring hormone. In women who are at least 5 years beyond menopause, it slows bone loss and increases spinal bone density.

Did you know?

IgA antibodies protect body surfaces exposed to outside foreign substances. IgG antibodies are found in all body fluids. IgM antibodies are the first type of antibody made in response to an infection. IgE antibody levels are often high in people with allergies. IgD antibodies are found in tissues lining the abdomen and chest.

Did you know?

Methicillin-resistant Staphylococcus aureus or MRSA was discovered in 1961 in the United Kingdom. It if often referred to as a superbug. MRSA infections cause more deaths in the United States every year than AIDS.

Methicilli ...
This slave burial service, painted by John Antrobus in 1860, reflects an inversion of power relation This slave burial service, painted by John Antrobus in 1860, reflects an inversion of power relation
Josiah Wedgwood, Queen's Ware dinner service (detail). Josiah Wedgwood, Queen's Ware dinner service (detail).
Josiah Wedgwood, Queen's Ware dinner service (detail). Josiah Wedgwood, Queen's Ware dinner service (detail).
Note the discovery as the air filter housing was opened during service on a Pontiac Bonneville. The ... Note the discovery as the air filter housing was opened during service on a Pontiac Bonneville. The ...
Types of ecosystem service vs. total global value per year Types of ecosystem service vs. total global value per year
A random sample of 87 airline pilots recruited by an airline service had an average yearly ... A random sample of 87 airline pilots recruited by an airline service had an average yearly ...
Video: Negative Feedback Regulation of Blood Pressure

For a complete list of videos, visit our video library