According to Len Berry, great service companies measure service ...

[jazziefee]

According to Len Berry, great service companies measure service providers' performance, even though they do not reward their excellence.
 
 Indicate whether the statement is true or false

Question 2

Below-the-line promotion is also referred to as .
 a. big data
  b. calculated media
  c. unmeasured media
  d. above-the-line promotion

[sabina576]

Answer to Question 1

F

Answer to Question 2

c

[jazziefee]

TYSM

[apple]

Thanks for the timely response, appreciate it