This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: In the example in the text, a dissatisfied customer at Happy Jack's store could cost the store how ... (Read 46 times)

jerry coleman

  • Hero Member
  • *****
  • Posts: 570
on: Mar 30, 2020

Question 1

Customer loyalty manifests itself in key customer behaviors including:
◦ resistance to switch to a competitor.
◦ willingness to recommend the company to others.
◦ repeat buying (or the intention to do so).
◦ All of the above must be present for customer loyalty.

Question 2

In the example in the text, a dissatisfied customer at Happy Jack's store could cost the store how much in revenues and other lost customers over a ten-year period?
◦ $198,000 in lost revenue and 12 lost customers
◦ $874,000 in lost revenue and 28 lost customers
◦ $442,000 in lost revenue and 17 lost customers
◦ The text does not estimate the total revenue loss.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by jerry coleman on Mar 30, 2020

katheyjon

  • Sr. Member
  • ****
  • Posts: 331
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 56% of students answer this correctly


jerry coleman

  • Member
  • Posts: 570
Reply 2 on: Mar 30, 2020
YES! Correct, THANKS for helping me on my review

nguyenhoanhat

  • Member
  • Posts: 332
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

In the United States, congenital cytomegalovirus causes one child to become disabled almost every hour. CMV is the leading preventable viral cause of development disability in newborns. These disabilities include hearing or vision loss, and cerebral palsy.

Did you know?

The modern decimal position system was the invention of the Hindus (around 800 AD), involving the placing of numerals to indicate their value (units, tens, hundreds, and so on).

Did you know?

The average office desk has 400 times more bacteria on it than a toilet.

Did you know?

There are approximately 3 million unintended pregnancies in the United States each year.

Did you know?

Human neurons are so small that they require a microscope in order to be seen. However, some neurons can be up to 3 feet long, such as those that extend from the spinal cord to the toes.

Jack Russell Terrier Jack Russell Terrier
Theridion grallator (happy) Theridion grallator (happy)
Sheryl Crow - If It Makes You Happy Sheryl Crow - If It Makes You Happy
Bank teller assisting with customer service. Bank teller assisting with customer service.
Store vitamin B–rich whole-wheat flour in an airtight container in your refrigerator or freezer Store vitamin B–rich whole-wheat flour in an airtight container in your refrigerator or freezer
Happiness is seeing your kids happy Happiness is seeing your kids happy
Video: Non-polar compounds - insolubility

For a complete list of videos, visit our video library