This topic contains a solution. Click here to go to the answer

Author Question: In the example in the text, a dissatisfied customer at Happy Jack's store could cost the store how ... (Read 50 times)

jerry coleman

  • Hero Member
  • *****
  • Posts: 570

Question 1

Customer loyalty manifests itself in key customer behaviors including:
◦ resistance to switch to a competitor.
◦ willingness to recommend the company to others.
◦ repeat buying (or the intention to do so).
◦ All of the above must be present for customer loyalty.

Question 2

In the example in the text, a dissatisfied customer at Happy Jack's store could cost the store how much in revenues and other lost customers over a ten-year period?
◦ $198,000 in lost revenue and 12 lost customers
◦ $874,000 in lost revenue and 28 lost customers
◦ $442,000 in lost revenue and 17 lost customers
◦ The text does not estimate the total revenue loss.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by jerry coleman on Mar 30, 2020

katheyjon

  • Sr. Member
  • ****
  • Posts: 331
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 56% of students answer this correctly




jerry coleman

  • Member
  • Posts: 570
Reply 2 on: Mar 30, 2020
Excellent


covalentbond

  • Member
  • Posts: 336
Reply 3 on: Yesterday
Gracias!

 

Did you know?

Many of the drugs used by neuroscientists are derived from toxic plants and venomous animals (such as snakes, spiders, snails, and puffer fish).

Did you know?

Patients who cannot swallow may receive nutrition via a parenteral route—usually, a catheter is inserted through the chest into a large vein going into the heart.

Did you know?

Calcitonin is a naturally occurring hormone. In women who are at least 5 years beyond menopause, it slows bone loss and increases spinal bone density.

Did you know?

Only one in 10 cancer deaths is caused by the primary tumor. The vast majority of cancer mortality is caused by cells breaking away from the main tumor and metastasizing to other parts of the body, such as the brain, bones, or liver.

Did you know?

This year, an estimated 1.4 million Americans will have a new or recurrent heart attack.

For a complete list of videos, visit our video library