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Author Question: In the example in the text, a dissatisfied customer at Happy Jack's store could cost the store how ... (Read 91 times)

jerry coleman

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on: Mar 30, 2020

Question 1

Customer loyalty manifests itself in key customer behaviors including:
◦ resistance to switch to a competitor.
◦ willingness to recommend the company to others.
◦ repeat buying (or the intention to do so).
◦ All of the above must be present for customer loyalty.

Question 2

In the example in the text, a dissatisfied customer at Happy Jack's store could cost the store how much in revenues and other lost customers over a ten-year period?
◦ $198,000 in lost revenue and 12 lost customers
◦ $874,000 in lost revenue and 28 lost customers
◦ $442,000 in lost revenue and 17 lost customers
◦ The text does not estimate the total revenue loss.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by jerry coleman on Mar 30, 2020

katheyjon

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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jerry coleman

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Reply 2 on: Mar 30, 2020
Gracias!

amcvicar

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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