This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A major disadvantage of relying on Web-based e-service is: (Read 72 times)

fahad

  • Hero Member
  • *****
  • Posts: 570
on: Mar 30, 2020

Question 1

Companies can avoid e-service problems by:
◦ investing in redundant servers and rapid-loading Web pages.
◦ requiring customers to use live chat.
◦ answering emails within 24 hours or so if at all possible.
◦ All of the above.

Question 2

A major disadvantage of relying on Web-based e-service is:
◦ that there really are no down-side disadvantages to e-service.
◦ that it damages personal relationships.
◦ the high cost of creating a web page.
◦ that some companies try to make it a substitute for phone or direct contact with customer service personnel.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by fahad on Mar 30, 2020

234sdffa

  • Sr. Member
  • ****
  • Posts: 341
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 25% of students answer this correctly


fahad

  • Member
  • Posts: 570
Reply 2 on: Mar 30, 2020
Excellent

Liddy

  • Member
  • Posts: 342
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

More than 4.4billion prescriptions were dispensed within the United States in 2016.

Did you know?

Cancer has been around as long as humankind, but only in the second half of the twentieth century did the number of cancer cases explode.

Did you know?

Every 10 seconds, a person in the United States goes to the emergency room complaining of head pain. About 1.2 million visits are for acute migraine attacks.

Did you know?

Fungal nail infections account for up to 30% of all skin infections. They affect 5% of the general population—mostly people over the age of 70.

Did you know?

Cutaneous mucormycosis is a rare fungal infection that has been fatal in at least 29% of cases, and in as many as 83% of cases, depending on the patient's health prior to infection. It has occurred often after natural disasters such as tornados, and early treatment is essential.

The crude oil refining showing most of the major steps and processes. The crude oil refining showing most of the major steps and processes.
Summary of major brain structures. Summary of major brain structures.
Major events in the storage, retrieval, and use of fuels in the fed and unfed states Major events in the storage, retrieval, and use of fuels in the fed and unfed states
Standard reduction potentials of the major respiratory electron carriers Standard reduction potentials of the major respiratory electron carriers
Major U.S. Centers of Cattle, Corn, Wheat, and Soybean Production Major U.S. Centers of Cattle, Corn, Wheat, and Soybean Production
The gas division of Power-U-Up plans to introduce a new gas delivery system based on the ... The gas division of Power-U-Up plans to introduce a new gas delivery system based on the ...
Video: Hip Animation

For a complete list of videos, visit our video library