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Author Question: Several ideas for reducing people turnoffs are offered in this chapter. Among them is/are: (Read 329 times)

javeds

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Question 1

The McDonald's story in this chapter is presented to:
◦ illustrate the importance of having consistent systems.
◦ make students hungry.
◦ emphasize potential value turnoff problems.
◦ stress the importance of low prices.

Question 2

Several ideas for reducing people turnoffs are offered in this chapter. Among them is/are:
◦ changing employee communication behaviors, which can be done easily with training.
◦ clearly identifying taboos–certain messages, terms, language and nonverbal behaviors that are unacceptable.
◦ hiring people with good technical skills rather than stressing interpersonal skills.
◦ All of the above.


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Marked as best answer by javeds on Mar 30, 2020

AngeliqueG

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javeds

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Reply 2 on: Mar 30, 2020
Excellent


Hdosisshsbshs

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Reply 3 on: Yesterday
Wow, this really help

 

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