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Author Question: Several ideas for reducing people turnoffs are offered in this chapter. Among them is/are: (Read 341 times)

javeds

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on: Mar 30, 2020

Question 1

The McDonald's story in this chapter is presented to:
◦ illustrate the importance of having consistent systems.
◦ make students hungry.
◦ emphasize potential value turnoff problems.
◦ stress the importance of low prices.

Question 2

Several ideas for reducing people turnoffs are offered in this chapter. Among them is/are:
◦ changing employee communication behaviors, which can be done easily with training.
◦ clearly identifying taboos–certain messages, terms, language and nonverbal behaviors that are unacceptable.
◦ hiring people with good technical skills rather than stressing interpersonal skills.
◦ All of the above.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by javeds on Mar 30, 2020

AngeliqueG

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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javeds

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Reply 2 on: Mar 30, 2020
Excellent

matt95

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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