This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The following are human relations principles that convey appropriate tone to customers: (Read 76 times)

JGIBBSON

  • Hero Member
  • *****
  • Posts: 538
on: Mar 30, 2020

Question 1

When employees are dealing with a chronic complainer (the "customer from hell"), it is important to:
◦ accept their interpretation of the problems without questioning it.
◦ repeatedly apologize.
◦ force the customer to pose a solution, especially if he or she does not like yours.
◦ All of the above.

Question 2

The following are human relations principles that convey appropriate tone to customers:
◦ express ideas in ways that convey "what's in it for me" to customers.
◦ be aggressive in phrasing in order to convey the importance of your message.
◦ use I-centered phrasing to be sure they understand you.
◦ talk to people as groups, not as individuals to avoid offending.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by JGIBBSON on Mar 30, 2020

bimper21

  • Sr. Member
  • ****
  • Posts: 309
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 29% of students answer this correctly


JGIBBSON

  • Member
  • Posts: 538
Reply 2 on: Mar 30, 2020
Excellent

skipfourms123

  • Member
  • Posts: 343
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

Drug-induced pharmacodynamic effects manifested in older adults include drug-induced renal toxicity, which can be a major factor when these adults are experiencing other kidney problems.

Did you know?

The top 10 most important tips that will help you grow old gracefully include (1) quit smoking, (2) keep your weight down, (3) take supplements, (4) skip a meal each day or fast 1 day per week, (5) get a pet, (6) get medical help for chronic pain, (7) walk regularly, (8) reduce arguments, (9) put live plants in your living space, and (10) do some weight training.

Did you know?

A good example of polar molecules can be understood when trying to make a cake. If water and oil are required, they will not mix together. If you put them into a measuring cup, the oil will rise to the top while the water remains on the bottom.

Did you know?

The immune system needs 9.5 hours of sleep in total darkness to recharge completely.

Did you know?

The largest baby ever born weighed more than 23 pounds but died just 11 hours after his birth in 1879. The largest surviving baby was born in October 2009 in Sumatra, Indonesia, and weighed an astounding 19.2 pounds at birth.

Baby Gorilla versus Baby Human Baby Gorilla versus Baby Human
Language is the basis of human culture around the world. The past decade has seen major developments ... Language is the basis of human culture around the world. The past decade has seen major developments ...
Systems and Organs of the Human Body Systems and Organs of the Human Body
Human chromosomes as seen at metaphase of mitosis in the scanning electron microscope. The replicate Human chromosomes as seen at metaphase of mitosis in the scanning electron microscope. The replicate
Location of the human pineal gland Location of the human pineal gland
Producing human insulin in E. coli Producing human insulin in E. coli
Video: Introduction to Macular Degeneration

For a complete list of videos, visit our video library