This topic contains a solution. Click here to go to the answer

Author Question: The following are human relations principles that convey appropriate tone to customers: (Read 137 times)

JGIBBSON

  • Hero Member
  • *****
  • Posts: 538

Question 1

When employees are dealing with a chronic complainer (the "customer from hell"), it is important to:
◦ accept their interpretation of the problems without questioning it.
◦ repeatedly apologize.
◦ force the customer to pose a solution, especially if he or she does not like yours.
◦ All of the above.

Question 2

The following are human relations principles that convey appropriate tone to customers:
◦ express ideas in ways that convey "what's in it for me" to customers.
◦ be aggressive in phrasing in order to convey the importance of your message.
◦ use I-centered phrasing to be sure they understand you.
◦ talk to people as groups, not as individuals to avoid offending.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by JGIBBSON on Mar 30, 2020

bimper21

  • Sr. Member
  • ****
  • Posts: 309
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 29% of students answer this correctly




JGIBBSON

  • Member
  • Posts: 538
Reply 2 on: Mar 30, 2020
Great answer, keep it coming :)


lkanara2

  • Member
  • Posts: 329
Reply 3 on: Yesterday
Wow, this really help

 

Did you know?

There are 60,000 miles of blood vessels in every adult human.

Did you know?

More than 150,000 Americans killed by cardiovascular disease are younger than the age of 65 years.

Did you know?

The first war in which wide-scale use of anesthetics occurred was the Civil War, and 80% of all wounds were in the extremities.

Did you know?

The tallest man ever known was Robert Wadlow, an American, who reached the height of 8 feet 11 inches. He died at age 26 years from an infection caused by the immense weight of his body (491 pounds) and the stress on his leg bones and muscles.

Did you know?

Addicts to opiates often avoid treatment because they are afraid of withdrawal. Though unpleasant, with proper management, withdrawal is rarely fatal and passes relatively quickly.

For a complete list of videos, visit our video library