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Author Question: Unless you are able to demonstrate to the other person that you understand their position you will ... (Read 100 times)

Beheh

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on: Jun 23, 2018
Unless you are able to demonstrate to the other person that you understand their position you will not be able to carry on effective communication.
 
  Indicate whether the statement is true or false

Question 2

When dealing with an irate customer that wants to get things off their chest which type of question should you start the conversation with? Explain your answer.
 
  What will be an ideal response?


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ririgirl15

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Reply #1 on: Jun 23, 2018
Answer to Question 1

TRUE

Answer to Question 2

Open. This allows the customer to tell her/his story and sometimes he just wants for someone to listen. If the customer just rambles it may be necessary for you to use closed questions to get the needed information to fix the problem.


Beheh

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Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

kilada

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Reply 3 on: Yesterday
Excellent

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