This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Unless you are able to demonstrate to the other person that you understand their position you will ... (Read 96 times)

Beheh

  • Hero Member
  • *****
  • Posts: 520
on: Jun 23, 2018
Unless you are able to demonstrate to the other person that you understand their position you will not be able to carry on effective communication.
 
  Indicate whether the statement is true or false

Question 2

When dealing with an irate customer that wants to get things off their chest which type of question should you start the conversation with? Explain your answer.
 
  What will be an ideal response?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

ririgirl15

  • Sr. Member
  • ****
  • Posts: 385
Reply #1 on: Jun 23, 2018
Answer to Question 1

TRUE

Answer to Question 2

Open. This allows the customer to tell her/his story and sometimes he just wants for someone to listen. If the customer just rambles it may be necessary for you to use closed questions to get the needed information to fix the problem.


Beheh

  • Member
  • Posts: 520
Reply 2 on: Jun 23, 2018
YES! Correct, THANKS for helping me on my review

AngeliqueG

  • Member
  • Posts: 343
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

The types of cancer that alpha interferons are used to treat include hairy cell leukemia, melanoma, follicular non-Hodgkin's lymphoma, and AIDS-related Kaposi's sarcoma.

Did you know?

The most common treatment options for addiction include psychotherapy, support groups, and individual counseling.

Did you know?

Recent studies have shown that the number of medication errors increases in relation to the number of orders that are verified per pharmacist, per work shift.

Did you know?

Aspirin may benefit 11 different cancers, including those of the colon, pancreas, lungs, prostate, breasts, and leukemia.

Did you know?

Disorders that may affect pharmacodynamics include genetic mutations, malnutrition, thyrotoxicosis, myasthenia gravis, Parkinson's disease, and certain forms of insulin-resistant diabetes mellitus.

The prone position The prone position
Position of patient to assess jugular vein distention Position of patient to assess jugular vein distention
Joseph Moore and His Family (1839), by Erastus Salisbury Field, reflects the emerging middle-class f Joseph Moore and His Family (1839), by Erastus Salisbury Field, reflects the emerging middle-class f
Supine position. Placement of bolsters under the knees and neck. Supine position. Placement of bolsters under the knees and neck.
Using the same hand position as in Step 3, apply circular friction along paraspinal muscles of the ... Using the same hand position as in Step 3, apply circular friction along paraspinal muscles of the ...
Baby labour position Baby labour position
Video: How does an animal choose what food to eat?

For a complete list of videos, visit our video library