This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Unless you are able to demonstrate to the other person that you understand their position you will ... (Read 105 times)

Beheh

  • Hero Member
  • *****
  • Posts: 520
on: Jun 23, 2018
Unless you are able to demonstrate to the other person that you understand their position you will not be able to carry on effective communication.
 
  Indicate whether the statement is true or false

Question 2

When dealing with an irate customer that wants to get things off their chest which type of question should you start the conversation with? Explain your answer.
 
  What will be an ideal response?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

ririgirl15

  • Sr. Member
  • ****
  • Posts: 385
Reply #1 on: Jun 23, 2018
Answer to Question 1

TRUE

Answer to Question 2

Open. This allows the customer to tell her/his story and sometimes he just wants for someone to listen. If the customer just rambles it may be necessary for you to use closed questions to get the needed information to fix the problem.


Beheh

  • Member
  • Posts: 520
Reply 2 on: Jun 23, 2018
Wow, this really help

rachel

  • Member
  • Posts: 323
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

Blood in the urine can be a sign of a kidney stone, glomerulonephritis, or other kidney problems.

Did you know?

The human body's pharmacokinetics are quite varied. Our hair holds onto drugs longer than our urine, blood, or saliva. For example, alcohol can be detected in the hair for up to 90 days after it was consumed. The same is true for marijuana, cocaine, ecstasy, heroin, methamphetamine, and nicotine.

Did you know?

The use of salicylates dates back 2,500 years to Hippocrates’s recommendation of willow bark (from which a salicylate is derived) as an aid to the pains of childbirth. However, overdosage of salicylates can harm body fluids, electrolytes, the CNS, the GI tract, the ears, the lungs, the blood, the liver, and the kidneys and cause coma or death.

Did you know?

The modern decimal position system was the invention of the Hindus (around 800 AD), involving the placing of numerals to indicate their value (units, tens, hundreds, and so on).

Did you know?

If you use artificial sweeteners, such as cyclamates, your eyes may be more sensitive to light. Other factors that will make your eyes more sensitive to light include use of antibiotics, oral contraceptives, hypertension medications, diuretics, and antidiabetic medications.

Positron emission tomography (PET) image showing the difference in the metabolic activity of the bra Positron emission tomography (PET) image showing the difference in the metabolic activity of the bra
Anatomical position of major neck structures Anatomical position of major neck structures
Demonstrate the Application of Triangular, Figure-Eight, and Tubular Bandages Demonstrate the Application of Triangular, Figure-Eight, and Tubular Bandages
Passive shoulder roll: mobilizing technique for the shoulder with recipient in supine position. Passive shoulder roll: mobilizing technique for the shoulder with recipient in supine position.
Traction neck with head in neutral position. With recipient’s face directly up, hold head at ... Traction neck with head in neutral position. With recipient’s face directly up, hold head at ...
Brushing off to finish-front. Move to the front and place the person’s hands on his or her knees. ... Brushing off to finish-front. Move to the front and place the person’s hands on his or her knees. ...
Video: Glucagon (glycogenolysis and gluconeogenesis)

For a complete list of videos, visit our video library