This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Unless you are able to demonstrate to the other person that you understand their position you will ... (Read 90 times)

Beheh

  • Hero Member
  • *****
  • Posts: 520
on: Jun 23, 2018
Unless you are able to demonstrate to the other person that you understand their position you will not be able to carry on effective communication.
 
  Indicate whether the statement is true or false

Question 2

When dealing with an irate customer that wants to get things off their chest which type of question should you start the conversation with? Explain your answer.
 
  What will be an ideal response?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

ririgirl15

  • Sr. Member
  • ****
  • Posts: 385
Reply #1 on: Jun 23, 2018
Answer to Question 1

TRUE

Answer to Question 2

Open. This allows the customer to tell her/his story and sometimes he just wants for someone to listen. If the customer just rambles it may be necessary for you to use closed questions to get the needed information to fix the problem.


Beheh

  • Member
  • Posts: 520
Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

emsimon14

  • Member
  • Posts: 344
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

More than 30% of American adults, and about 12% of children utilize health care approaches that were developed outside of conventional medicine.

Did you know?

Calcitonin is a naturally occurring hormone. In women who are at least 5 years beyond menopause, it slows bone loss and increases spinal bone density.

Did you know?

Your skin wrinkles if you stay in the bathtub a long time because the outermost layer of skin (which consists of dead keratin) swells when it absorbs water. It is tightly attached to the skin below it, so it compensates for the increased area by wrinkling. This happens to the hands and feet because they have the thickest layer of dead keratin cells.

Did you know?

Allergies play a major part in the health of children. The most prevalent childhood allergies are milk, egg, soy, wheat, peanuts, tree nuts, and seafood.

Did you know?

Bacteria have flourished on the earth for over three billion years. They were the first life forms on the planet.

A comparison between chromosomes found in a normal human cell and a cancer cell from the same person A comparison between chromosomes found in a normal human cell and a cancer cell from the same person
The visual field as seen by a person with (a) glaucoma, (b) macular degeneration, and (c) cataracts. The visual field as seen by a person with (a) glaucoma, (b) macular degeneration, and (c) cataracts.
Position of the Heart in the Thoracic Cavity Position of the Heart in the Thoracic Cavity
A camshaft position actuator used in a cam-in-block engine. A camshaft position actuator used in a cam-in-block engine.
Changes position of the polar jet stream Changes position of the polar jet stream
Testing the Achilles tendon reflex with client in a sitting position Testing the Achilles tendon reflex with client in a sitting position
Video: Proteins

For a complete list of videos, visit our video library