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Author Question: One of the simplest opportunities to up-sell needed service to every customer is the reminder of ... (Read 180 times)

DelorasTo

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on: Jun 23, 2018
One of the simplest opportunities to up-sell needed service to every customer is the reminder of pending or overdue scheduled ____________.
 
  Fill in the blank(s) with correct word

Question 2

What is meant by the phrase Selling for the Entire Shop?
 
  What will be an ideal response?


tmlewis4706

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Maintenance

Answer to Question 2

All employees in the shop should be aware of any opportunity to sell additional needed service work, such as the brake tech informing the service advisor about the muffler that needs repair. The tech might not gain a new job, however the shop did.


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