Your shop has the best reputation and best price in town; however ...

[dakota nelson]

Your shop has the best reputation and best price in town; however you do not have the number of technicians to complete the customer's work in a timely manner. How may this create a problem?
 
  What will be an ideal response?

Question 2

In the Systems View approach to management the employee is not always at fault when things don't go as planned. Explain what should be reviewed to prevent any further problems.
 
  What will be an ideal response?

[blazinlyss]

Answer to Question 1

Customers expect convenience and once a customer must wait 3 to 4 days for service the customer will start to shop for another shop and your customer base may decline.

Answer to Question 2

In the Systems View approach when something goes wrong it is the process that requires review and possible change.