This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: To write an effective, calming bad-news message to an unhappy customer, you may need to include a ... (Read 86 times)

karlynnae

  • Hero Member
  • *****
  • Posts: 599
on: Jun 23, 2018
To write an effective, calming bad-news message to an unhappy customer, you may need to include a misleading statement or slightly deceptive claim.
  Indicate whether the statement is true or false

Question 2

In using the indirect strategy to communicate bad news, you should avoid mentioning the bad news.
  Indicate whether the statement is true or false


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

bookworm410

  • Sr. Member
  • ****
  • Posts: 341
Reply #1 on: Jun 23, 2018
Answer to Question 1

False

Answer to Question 2

False


karlynnae

  • Member
  • Posts: 599
Reply 2 on: Jun 23, 2018
Gracias!

nyrave

  • Member
  • Posts: 344
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

Approximately one in four people diagnosed with diabetes will develop foot problems. Of these, about one-third will require lower extremity amputation.

Did you know?

According to the FDA, adverse drug events harmed or killed approximately 1,200,000 people in the United States in the year 2015.

Did you know?

About 3% of all pregnant women will give birth to twins, which is an increase in rate of nearly 60% since the early 1980s.

Did you know?

Lower drug doses for elderly patients should be used first, with titrations of the dose as tolerated to prevent unwanted drug-related pharmacodynamic effects.

Did you know?

The first oral chemotherapy drug for colon cancer was approved by FDA in 2001.

Species currently endangered in Canada include (a) the Burrowing Owl, Athene cunicularia; (b) Taylor Species currently endangered in Canada include (a) the Burrowing Owl, Athene cunicularia; (b) Taylor
Shadowing a Message That Switches Ears Shadowing a Message That Switches Ears
Write the equation for the population y at any instant Write the equation for the population y at any instant
Write equilibrium constant expressions for the following reactions in terms of concentration: Write equilibrium constant expressions for the following reactions in terms of concentration:
Write equilibrium constant expressions for the following reactions in terms of concentration: Write equilibrium constant expressions for the following reactions in terms of concentration:
How to calculate the DRT to determine which is more effective against the pathogen How to calculate the DRT to determine which is more effective against the pathogen
Video: Brief Summary on Photosynthesis - Animation

For a complete list of videos, visit our video library