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Author Question: To write an effective, calming bad-news message to an unhappy customer, you may need to include a ... (Read 63 times)

karlynnae

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on: Jun 23, 2018
To write an effective, calming bad-news message to an unhappy customer, you may need to include a misleading statement or slightly deceptive claim.
  Indicate whether the statement is true or false

Question 2

In using the indirect strategy to communicate bad news, you should avoid mentioning the bad news.
  Indicate whether the statement is true or false


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bookworm410

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Reply #1 on: Jun 23, 2018
Answer to Question 1

False

Answer to Question 2

False


karlynnae

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Reply 2 on: Jun 23, 2018
YES! Correct, THANKS for helping me on my review

bulacsom

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Reply 3 on: Yesterday
Excellent

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