This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: To convey empathy and sensitivity when delivering bad news, you should A) show that you are human by ... (Read 87 times)

CBme

  • Hero Member
  • *****
  • Posts: 548
on: Jun 23, 2018
To convey empathy and sensitivity when delivering bad news, you should
 A) show that you are human by using strong, forceful language.
 B) accept blame and apologize when appropriate.
 C) avoid explaining the reasons for the bad news.
 D) always cite company policy.

Question 2

One of your goals in sending messages is to project a professional and positive image. One technique to project the proper image is by
 A) responding briefly without providing clear details.
 B) employing an irate tone.
 C) using forceful or aggressive language.
 D) controlling your emotions.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

verrinzo

  • Sr. Member
  • ****
  • Posts: 346
Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

D


CBme

  • Member
  • Posts: 548
Reply 2 on: Jun 23, 2018
Excellent

jojobee318

  • Member
  • Posts: 298
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

After a vasectomy, it takes about 12 ejaculations to clear out sperm that were already beyond the blocked area.

Did you know?

Oxytocin is recommended only for pregnancies that have a medical reason for inducing labor (such as eclampsia) and is not recommended for elective procedures or for making the birthing process more convenient.

Did you know?

Children of people with alcoholism are more inclined to drink alcohol or use hard drugs. In fact, they are 400 times more likely to use hard drugs than those who do not have a family history of alcohol addiction.

Did you know?

Stevens-Johnson syndrome and Toxic Epidermal Necrolysis syndrome are life-threatening reactions that can result in death. Complications include permanent blindness, dry-eye syndrome, lung damage, photophobia, asthma, chronic obstructive pulmonary disease, permanent loss of nail beds, scarring of mucous membranes, arthritis, and chronic fatigue syndrome. Many patients' pores scar shut, causing them to retain heat.

Did you know?

All patients with hyperparathyroidism will develop osteoporosis. The parathyroid glands maintain blood calcium within the normal range. All patients with this disease will continue to lose calcium from their bones every day, and there is no way to prevent the development of osteoporosis as a result.

Rodents Show Empathy-Driven Behavior Rodents Show Empathy-Driven Behavior
Much of the dark space between stars, as seen in the sky of the image above, is due to the human eye Much of the dark space between stars, as seen in the sky of the image above, is due to the human eye
Killer Whale - Size comparison to an average human. Killer Whale - Size comparison to an average human.
Lateral View of the human brain in cross section Lateral View of the human brain in cross section
Horizontal, frontal (coronal), and sagittal planes in the human brain and a cross section of the ... Horizontal, frontal (coronal), and sagittal planes in the human brain and a cross section of the ...
A Short List of Human X-Linked Recessive and X-Linked Dominant Traitsa A Short List of Human X-Linked Recessive and X-Linked Dominant Traitsa
Video: What are Strong & Weak Acids and How they're different?

For a complete list of videos, visit our video library