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Author Question: Be sure ____ handle customer complaints promptly. A) and B) to[br][br][b][color=green]Question ... (Read 71 times)

washai

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on: Jun 23, 2018
Be sure ____ handle customer complaints promptly.
 A) and
 B) to

Question 2

When planning bad-news messages, you must think of the following elements:


JaynaD87

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

1. Assess the Communication Context
2. Analyze the Audience.

3. Choose the Medium

4. Plan Components of the Message:

a. Organize the message

b. Explain the decision

c. Give the bad news

d. Close the message


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