Author Question: Be sure ____ handle customer complaints promptly. A) and B) to[br][br][b][color=green]Question ... (Read 68 times)

washai

  • Hero Member
  • *****
  • Posts: 523
Be sure ____ handle customer complaints promptly.
 A) and
 B) to

Question 2

When planning bad-news messages, you must think of the following elements:



JaynaD87

  • Sr. Member
  • ****
  • Posts: 368
Answer to Question 1

B

Answer to Question 2

1. Assess the Communication Context
2. Analyze the Audience.

3. Choose the Medium

4. Plan Components of the Message:

a. Organize the message

b. Explain the decision

c. Give the bad news

d. Close the message



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Computer programs are available that crosscheck a new drug's possible trade name with all other trade names currently available. These programs detect dangerous similarities between names and alert the manufacturer of the drug.

Did you know?

Today, nearly 8 out of 10 pregnant women living with HIV (about 1.1 million), receive antiretrovirals.

Did you know?

Approximately 500,000 babies are born each year in the United States to teenage mothers.

Did you know?

Historic treatments for rheumatoid arthritis have included gold salts, acupuncture, a diet consisting of apples or rhubarb, nutmeg, nettles, bee venom, bracelets made of copper, prayer, rest, tooth extractions, fasting, honey, vitamins, insulin, snow collected on Christmas, magnets, and electric convulsion therapy.

Did you know?

Asthma is the most common chronic childhood disease in the world. Most children who develop asthma have symptoms before they are 5 years old.

For a complete list of videos, visit our video library