Author Question: Be sure ____ handle customer complaints promptly. A) and B) to[br][br][b][color=green]Question ... (Read 76 times)

washai

  • Hero Member
  • *****
  • Posts: 523
Be sure ____ handle customer complaints promptly.
 A) and
 B) to

Question 2

When planning bad-news messages, you must think of the following elements:



JaynaD87

  • Sr. Member
  • ****
  • Posts: 368
Answer to Question 1

B

Answer to Question 2

1. Assess the Communication Context
2. Analyze the Audience.

3. Choose the Medium

4. Plan Components of the Message:

a. Organize the message

b. Explain the decision

c. Give the bad news

d. Close the message



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

It is believed that humans initially contracted crabs from gorillas about 3 million years ago from either sleeping in gorilla nests or eating the apes.

Did you know?

More than 20 million Americans cite use of marijuana within the past 30 days, according to the National Survey on Drug Use and Health (NSDUH). More than 8 million admit to using it almost every day.

Did you know?

Parkinson's disease is both chronic and progressive. This means that it persists over a long period of time and that its symptoms grow worse over time.

Did you know?

About 600,000 particles of skin are shed every hour by each human. If you live to age 70 years, you have shed 105 pounds of dead skin.

Did you know?

To prove that stomach ulcers were caused by bacteria and not by stress, a researcher consumed an entire laboratory beaker full of bacterial culture. After this, he did indeed develop stomach ulcers, and won the Nobel Prize for his discovery.

For a complete list of videos, visit our video library