Author Question: Companies should respond quickly to any social media post that is degrading or insulting. Indicate ... (Read 37 times)

cabate · **on:** Jun 23, 2018

Companies should respond quickly to any social media post that is degrading or insulting.
Indicate whether the statement is true or false

Question 2

Companies typically respond to critical online customer feedback, but they ignore highly positive posts because the customer is already well satisfied.
Indicate whether the statement is true or false