Companies should respond quickly to any social media post that is ...

[cabate]

Companies should respond quickly to any social media post that is degrading or insulting.
  Indicate whether the statement is true or false

Question 2

Companies typically respond to critical online customer feedback, but they ignore highly positive posts because the customer is already well satisfied.
  Indicate whether the statement is true or false

[bigsis44]

Answer to Question 1

False

Answer to Question 2

False

[cabate]

Great answer, keep it coming

[smrtceo]

Thanks for the timely response, appreciate it