Which of the following is a good example of courteous, sincere ...

[Marty]

Which of the following is a good example of courteous, sincere writing?
 A) Your letter has been forwarded to the Tulsa division. One of the service specialists will call you on Friday.
  B) Our company is always surprised when customers like you fail to pay their bills on time.
  C) Apparently, you did not carefully read the procedures memo before submitting your travel reimbursement request.
  D) I find it difficult to believe that your new DVD player is incompatible with your new television.
  E) You must realize that full tuition refunds are available only before the first day of class.

Question 2

A platitude is
 A) a transitional expression that connects ideas in logical fashion.
  B) a trite or obvious statement that implies a condescending attitude.
  C) a paragraph that lacks both parallel structure and unity.
  D) a series of short, simple sentences that explain a single idea.
  E) an overconfident statement that implies arrogance.

[sylvia]

Answer to Question 1

A

Answer to Question 2

B

[Marty]

Gracias!

[elyse44]

Excellent