« previous next »

Author Question: What should you do in the body of an adjustment letter? A) Explain who specifically is to blame for ... (Read 63 times)

HCHenry

  • Hero Member
  • *****
  • Posts: 591
on: Jun 23, 2018
What should you do in the body of an adjustment letter?
 A) Explain who specifically is to blame for the problem.
  B) Explain how you are complying with the claim.
  C) Promise the customer that the problem will never happen again.
  D) Apologize profusely.

Question 2

Which of the following is the best opening for an adjustment message?
 A) Unfortunately, your negative experience with our restaurant reflects a common complaint by our customers.
  B) We have credited your account for 36 to refund your dining bill.
  C) We are so sorry that you had a bad experience while dining with us last month.
  D) Although we generally don't offer refunds, we're willing to make an exception in this case.


ricroger

  • Sr. Member
  • ****
  • Posts: 352
Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

B


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Immunoglobulin injections may give short-term protection against, or reduce severity of certain diseases. They help people who have an inherited problem making their own antibodies, or those who are having certain types of cancer treatments.

Did you know?

When blood is deoxygenated and flowing back to the heart through the veins, it is dark reddish-blue in color. Blood in the arteries that is oxygenated and flowing out to the body is bright red. Whereas arterial blood comes out in spurts, venous blood flows.

Did you know?

Interferon was scarce and expensive until 1980, when the interferon gene was inserted into bacteria using recombinant DNA technology, allowing for mass cultivation and purification from bacterial cultures.

Did you know?

Coca-Cola originally used coca leaves and caffeine from the African kola nut. It was advertised as a therapeutic agent and "pickerupper." Eventually, its formulation was changed, and the coca leaves were removed because of the effects of regulation on cocaine-related products.

Did you know?

The calories found in one piece of cherry cheesecake could light a 60-watt light bulb for 1.5 hours.

The reproductive fungal body The reproductive fungal body
A maneless male lion, who also has little body hair - from Tsavo East National Park, Kenya A maneless male lion, who also has little body hair - from Tsavo East National Park, Kenya
The dorsal (red) and ventral (blue) body cavities. The dorsal (red) and ventral (blue) body cavities.
Thorax Anterior view of human body Thorax Anterior view of human body
This engraving of the Boston Massacre (1770) became the most reprinted depiction of the event, and p This engraving of the Boston Massacre (1770) became the most reprinted depiction of the event, and p
Major Effects of Thyroid Hormone in the Body Major Effects of Thyroid Hormone in the Body
Video: Cavernous Sinus Larynx Middle Ear Orbit: Granulesm Animation

For a complete list of videos, visit our video library