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Author Question: During a phone conversation, your focus and attention must be on the caller. Indicate whether the ... (Read 38 times)

storky111

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on: Jun 23, 2018
During a phone conversation, your focus and attention must be on the caller.
  Indicate whether the statement is true or false

Question 2

Which of the following is the BEST beginning to a persuasive claim message to Ruth's Catering?
 a. Please reimburse a total of 1,500 for serving the wrong meal at our recent company dinner.
  b. Because you served the wrong menu at our recent company dinner, I am requesting that you reimburse us a total of 1,500.
  c. A problem occurred with the catering we recently received from Ruth's Catering.
  d. Satisfying customer needs has obviously been a cornerstone in the success of Ruth's Catering.


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Loise Hard

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Reply #1 on: Jun 23, 2018
Answer to Question 1

T

Answer to Question 2

D


storky111

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Reply 2 on: Jun 23, 2018
Wow, this really help

cam1229

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Reply 3 on: Yesterday
Excellent

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