Author Question: During a phone conversation, your focus and attention must be on the caller. Indicate whether the ... (Read 69 times)

storky111 · **on:** Jun 23, 2018

During a phone conversation, your focus and attention must be on the caller.
Indicate whether the statement is true or false

Question 2

Which of the following is the BEST beginning to a persuasive claim message to Ruth's Catering?
a. Please reimburse a total of 1,500 for serving the wrong meal at our recent company dinner.
b. Because you served the wrong menu at our recent company dinner, I am requesting that you reimburse us a total of 1,500.
c. A problem occurred with the catering we recently received from Ruth's Catering.
d. Satisfying customer needs has obviously been a cornerstone in the success of Ruth's Catering.