A procedural message may be ineffective if it a. uses active ...

[tsand2]

A procedural message may be ineffective if it
 a. uses active voice and action verbs.
  b. numbers each step of the procedure in order of completion.
  c. uses a flow chart to show complex procedures.
  d. is not pilot tested by colleagues and other employees.

Question 2

Which of the following are the most frequently used methods of communicating standard operating procedures and other instructions to employees?
 a. Memos and email messages
  b. Face-to-face meetings and phone conversations
  c. Phone conversations and instant messaging
  d. Reports and letters

[swimkari]

Answer to Question 1

D

Answer to Question 2

A

[tsand2]

Thanks for the timely response, appreciate it

[jackie]

Wow, this really help