Author Question: A procedural message may be ineffective if it a. uses active voice and action verbs. b. numbers ... (Read 111 times)

tsand2 · **on:** Jun 23, 2018

A procedural message may be ineffective if it
a. uses active voice and action verbs.
b. numbers each step of the procedure in order of completion.
c. uses a flow chart to show complex procedures.
d. is not pilot tested by colleagues and other employees.

Question 2

Which of the following are the most frequently used methods of communicating standard operating procedures and other instructions to employees?
a. Memos and email messages
b. Face-to-face meetings and phone conversations
c. Phone conversations and instant messaging
d. Reports and letters