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Author Question: A procedural message may be ineffective if it a. uses active voice and action verbs. b. numbers ... (Read 113 times)

tsand2

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on: Jun 23, 2018
A procedural message may be ineffective if it
 a. uses active voice and action verbs.
  b. numbers each step of the procedure in order of completion.
  c. uses a flow chart to show complex procedures.
  d. is not pilot tested by colleagues and other employees.

Question 2

Which of the following are the most frequently used methods of communicating standard operating procedures and other instructions to employees?
 a. Memos and email messages
  b. Face-to-face meetings and phone conversations
  c. Phone conversations and instant messaging
  d. Reports and letters


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swimkari

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Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

A


tsand2

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Reply 2 on: Jun 23, 2018
YES! Correct, THANKS for helping me on my review

dantucker

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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