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Author Question: How does listening to managers enable employees to improve their relationships with the managers? ... (Read 191 times)

tatyanajohnson

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on: Jun 23, 2018
How does listening to managers enable employees to improve their relationships with the managers? What does effective listening between an employee and their manager look like?
 
  What will be an ideal response?

Question 2

By listening to her boss, one new employee was promoted to supervisor ahead of others who had been with the company longer. When asked the secret of her success, she suggested all of the following except:
 
  A) Develop the expertise your boss values.
  B) Know how to praise appropriately.
  C) Don't criticize your boss.
  D) Be quick to give advice.


bhavsar

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Listening helps employees to understand expectations and frames of reference. Effective listening includes giving indications that listening is occurring (e.g., eye contact, nonverbal cues, relaxed posture, positive gestures and sounds). Listen to your managers and their instructions for both content and tone, and ask open-ended questions to gain understanding. Use that knowledge to guide general interactions with your managers (e.g., how to convey bad news, useful jargon, feedback to confirm listening). Be wary of giving advice; instead, serve as a sounding board. Build off of your manager's ideas, piggybacking your own ideas. Know how to praise appropriately (e.g., with tact and subtlety). Do not criticize managers behind their backs.

Answer to Question 2

D


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