When you use your e-mail program's auto-responder function to ...

[karlynnae]

When you use your e-mail program's auto-responder function to ensure that all e-mails received during your absence are replied to, customers infer that your organization is not simply ignoring their message.
 
  Indicate whether the statement is true or false

Question 2

Listening is an important employability skill when you are working with customers.
 
  Indicate whether the statement is true or false

[dpost18]

Answer to Question 1

TRUE
The auto responder is a message-response system that automatically replies to e-mails in
your absence. This will help convey to the customers that your organization is not simply
ignoring their message.

Answer to Question 2

TRUE
Listening is an important employability skill when you are working with customers. To establish
credibility with your customers, carefully listen to their requests and take appropriate actions.

[karlynnae]

Correct answers!

[dpost18]

Great! Please up vote