« previous next »

Author Question: A customer-focused organization makes customer service a problem-solving function. Indicate ... (Read 231 times)

craiczarry

  • Hero Member
  • *****
  • Posts: 527
on: Jun 23, 2018
A customer-focused organization makes customer service a problem-solving function.
 
  Indicate whether the statement is true or false

Question 2

Customer service as a proactive function comes into play only when there has been a complaint.
 
  Indicate whether the statement is true or false


Cheesycrackers

  • Sr. Member
  • ****
  • Posts: 333
Reply #1 on: Jun 23, 2018
Answer to Question 1

FALSE
A customer-focused organization makes customer service an ongoing function. Its approach is
proactive in anticipating problems.

Answer to Question 2

FALSE
Customer service as a problem-solving function comes into play only when there has been a
complaint. A customer-focused organization makes customer service an ongoing function. Its
approach is proactive in anticipating problems.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Cucumber slices relieve headaches by tightening blood vessels, reducing blood flow to the area, and relieving pressure.

Did you know?

There are more bacteria in your mouth than there are people in the world.

Did you know?

Adolescents often feel clumsy during puberty because during this time of development, their hands and feet grow faster than their arms and legs do. The body is therefore out of proportion. One out of five adolescents actually experiences growing pains during this period.

Did you know?

The Food and Drug Administration has approved Risperdal, an adult antipsychotic drug, for the symptomatic treatment of irritability in children and adolescents with autism. The approval is the first for the use of a drug to treat behaviors associated with autism in children. These behaviors are included under the general heading of irritability and include aggression, deliberate self-injury, and temper tantrums.

Did you know?

Blood is approximately twice as thick as water because of the cells and other components found in it.

Basic features of the function of many excretory systems. Basic features of the function of many excretory systems.
How B Vitamins Function as Coenzymes How B Vitamins Function as Coenzymes
Solving a root equation Solving a root equation
Problem Problem
Structure and function of the gills of a bony fish. Structure and function of the gills of a bony fish.
Creating a loss-of-function CFTR Creating a loss-of-function CFTR
Video: Energy inputs and release in glycolysis Animation

For a complete list of videos, visit our video library