You are the owner of a growing model-airplane company. Your ...

[tsand2]

You are the owner of a growing model-airplane company. Your long-time supplier of decals can no longer keep up with your increased demand. Forced into canceling your business with this supplier, you should write a/an
 
  ) 100 Percent Negative Response letter. B) Partial Adjustment letter. C) Bad News from a Company to a Customer letter. D) Complaint letter.

Question 2

If a customer is wrong, you have no alternative but to write a/an
 
  A) Partial Adjustment letter. B) 100 Percent Negative Response letter. C) Bad News from a Company to a Customer letter. D) Complaint letter.

[strudel15]

Answer to Question 1

C

Answer to Question 2

B

[tsand2]

Excellent

[milbourne11]

Gracias!