This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: If a customer uses social media to make a complaint, what type of response from the organization ... (Read 173 times)

corkyiscool3328

  • Hero Member
  • *****
  • Posts: 539
on: Jun 23, 2018
If a customer uses social media to make a complaint, what type of response from the organization will best promote goodwill?
 
  A) A personal response
  B) A corporate reply
  C) A reply with a link to the corporate policy page
  D) A humorous reply
  E) A private reply

Question 2

A single screen display that collects data from different social media sources is called a _____.
 
  A) TweetDeck
  B) HootSuite
  C) Dashboard
  D) RSS
  E) Feed43


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Fayaz00962

  • Sr. Member
  • ****
  • Posts: 330
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) Use a personal response, not a corporate reply. Let customers know there is a personal presence behind the computer screen. Rather than quote policy, speak like a human by using a friendly tone, showing empathy, and using your real name.

Answer to Question 2

Answer: C
Explanation: C) You can monitor social media mentions of your company and products through applications such as HootSuite and TweetDeck that collect data from different sources and present them on a single-screen display, called a dashboard.


corkyiscool3328

  • Hero Member
  • *****
  • Posts: 539
Reply #2 on: Jun 23, 2018
Thank you


Fayaz00962

  • Sr. Member
  • ****
  • Posts: 330
Reply #3 on: Jun 23, 2018
No problemo


« previous next »
 

Did you know?

Glaucoma is a leading cause of blindness. As of yet, there is no cure. Everyone is at risk, and there may be no warning signs. It is six to eight times more common in African Americans than in whites. The best and most effective way to detect glaucoma is to receive a dilated eye examination.

Did you know?

Nearly 31 million adults in America have a total cholesterol level that is more than 240 mg per dL.

Did you know?

The U.S. Pharmacopeia Medication Errors Reporting Program states that approximately 50% of all medication errors involve insulin.

Did you know?

Blood in the urine can be a sign of a kidney stone, glomerulonephritis, or other kidney problems.

Did you know?

Calcitonin is a naturally occurring hormone. In women who are at least 5 years beyond menopause, it slows bone loss and increases spinal bone density.

Allergic response by allergens. Allergic response by allergens.
Upsetting the entire social order, the French Revolution removed the past as a sure guide to the ... Upsetting the entire social order, the French Revolution removed the past as a sure guide to the ...
For the 2-year-old, encounters with peers provide valuable practice in communication and social ... For the 2-year-old, encounters with peers provide valuable practice in communication and social ...
Ogburn's Processes of Social Change Ogburn's Processes of Social Change
Type of Interactions, Model, Examples and Dependence of Energy on Distance Type of Interactions, Model, Examples and Dependence of Energy on Distance
Organization of Proteins Organization of Proteins
Video: Carbohydrate Metabolism: Introduction to renal processes and filtrate formation and composition

For a complete list of videos, visit our video library