This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: If a customer uses social media to make a complaint, what type of response from the organization ... (Read 151 times)

corkyiscool3328

  • Hero Member
  • *****
  • Posts: 539
on: Jun 23, 2018
If a customer uses social media to make a complaint, what type of response from the organization will best promote goodwill?
 
  A) A personal response
  B) A corporate reply
  C) A reply with a link to the corporate policy page
  D) A humorous reply
  E) A private reply

Question 2

A single screen display that collects data from different social media sources is called a _____.
 
  A) TweetDeck
  B) HootSuite
  C) Dashboard
  D) RSS
  E) Feed43


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Fayaz00962

  • Sr. Member
  • ****
  • Posts: 330
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) Use a personal response, not a corporate reply. Let customers know there is a personal presence behind the computer screen. Rather than quote policy, speak like a human by using a friendly tone, showing empathy, and using your real name.

Answer to Question 2

Answer: C
Explanation: C) You can monitor social media mentions of your company and products through applications such as HootSuite and TweetDeck that collect data from different sources and present them on a single-screen display, called a dashboard.


corkyiscool3328

  • Hero Member
  • *****
  • Posts: 539
Reply #2 on: Jun 23, 2018
Thank you


Fayaz00962

  • Sr. Member
  • ****
  • Posts: 330
Reply #3 on: Jun 23, 2018
No problemo


« previous next »
 

Did you know?

Many supplement containers do not even contain what their labels say. There are many documented reports of products containing much less, or more, that what is listed on their labels. They may also contain undisclosed prescription drugs and even contaminants.

Did you know?

The FDA recognizes 118 routes of administration.

Did you know?

Although the Roman numeral for the number 4 has always been taught to have been "IV," according to historians, the ancient Romans probably used "IIII" most of the time. This is partially backed up by the fact that early grandfather clocks displayed IIII for the number 4 instead of IV. Early clockmakers apparently thought that the IIII balanced out the VIII (used for the number 8) on the clock face and that it just looked better.

Did you know?

Adolescents often feel clumsy during puberty because during this time of development, their hands and feet grow faster than their arms and legs do. The body is therefore out of proportion. One out of five adolescents actually experiences growing pains during this period.

Did you know?

It is important to read food labels and choose foods with low cholesterol and saturated trans fat. You should limit saturated fat to no higher than 6% of daily calories.

Surface magnetic field of SU Aur (a young star of T Tauri type), reconstructed by means of Zeeman-Do Surface magnetic field of SU Aur (a young star of T Tauri type), reconstructed by means of Zeeman-Do
Interpreting Social and Emotional Context Interpreting Social and Emotional Context
The U.S. DOT hazardous materials placards as found in the 2012 Emergency Response Guidebook. ... The U.S. DOT hazardous materials placards as found in the 2012 Emergency Response Guidebook. ...
A dose-response curve describes the relationship between the quantity of the chemical entering the ... A dose-response curve describes the relationship between the quantity of the chemical entering the ...
Social Networks Social Networks
Biomass can be processed to make vehicle fuels Biomass can be processed to make vehicle fuels
Video: Conjunctivitis

For a complete list of videos, visit our video library