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Author Question: If a customer posts a sensitive matter on social media, but the organization does not have enough ... (Read 124 times)

Davideckstein7

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on: Jun 23, 2018
If a customer posts a sensitive matter on social media, but the organization does not have enough information to respond properly, what should the organization do?
 
  A) Ignore the complaint
  B) Research the complaint and respond after identifying details
  C) Ask the customer to contact you to work out the details
  D) Tweet a request to all followers for additional information
  E) Email the customer so the matter can be handled privately

Question 2

According to psychologists from Rutgers University, Twitter users who provide information to followers are considered to be _____.
 
  A) experts
  B) meformers
  C) egotists
  D) bloggers
  E) informers


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ciecieme

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) If you can't resolve an issue right away, reply to let the customer know you are working on it or, if the matter is sensitive, ask the customer to contact you individually to work out the details.

Answer to Question 2

Answer: E
Explanation: E) Psychologists from Rutgers University categorize Twitter users into two groups: informers who provide useful information to their followers, and meformers who Tweet primarily about themselves.


Davideckstein7

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Reply 2 on: Jun 23, 2018
YES! Correct, THANKS for helping me on my review

alexanderhamilton

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Reply 3 on: Yesterday
Excellent

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