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Author Question: Using a silver lining in the close of a bad-news message includes _______. A) potential benefits ... (Read 77 times)

j.rubin

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on: Jun 23, 2018
Using a silver lining in the close of a bad-news message includes _______.
 
  A) potential benefits
  B) an apology
  C) a final reminder of what the bad news is
  D) a final reminder of why the decision was made
  E) contact information in the event the receiver wishes to communicate further

Question 2

Which of the following is required to ensure a message is effective?
 
  A) Clear statement of news
  B) You perspective
  C) Evaluation
  D) Neutral buffer
  E) Goodwill


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joshbk44

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) When communicating negative situations, try to focus on the silver lining, if one exists. For example, assume you learn that a new product designed by your company has flaws. When communicating this bad news to management, conclude by stressing good news

Answer to Question 2

Answer: E
Explanation: E) All communication requires evaluation to ensure that the message is effective. For sensitive communication like bad-news messages, evaluation is particularly important because the message can have significant negative business results.


j.rubin

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Reply 2 on: Jun 23, 2018
Gracias!

samiel-sayed

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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