This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Using a silver lining in the close of a bad-news message includes _______. A) potential benefits ... (Read 113 times)

j.rubin

  • Hero Member
  • *****
  • Posts: 557
on: Jun 23, 2018
Using a silver lining in the close of a bad-news message includes _______.
 
  A) potential benefits
  B) an apology
  C) a final reminder of what the bad news is
  D) a final reminder of why the decision was made
  E) contact information in the event the receiver wishes to communicate further

Question 2

Which of the following is required to ensure a message is effective?
 
  A) Clear statement of news
  B) You perspective
  C) Evaluation
  D) Neutral buffer
  E) Goodwill


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

joshbk44

  • Sr. Member
  • ****
  • Posts: 340
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) When communicating negative situations, try to focus on the silver lining, if one exists. For example, assume you learn that a new product designed by your company has flaws. When communicating this bad news to management, conclude by stressing good news

Answer to Question 2

Answer: E
Explanation: E) All communication requires evaluation to ensure that the message is effective. For sensitive communication like bad-news messages, evaluation is particularly important because the message can have significant negative business results.


j.rubin

  • Member
  • Posts: 557
Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

essyface1

  • Member
  • Posts: 347
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Thyroid conditions cause a higher risk of fibromyalgia and chronic fatigue syndrome.

Did you know?

In ancient Rome, many of the richer people in the population had lead-induced gout. The reason for this is unclear. Lead poisoning has also been linked to madness.

Did you know?

Patients who have undergone chemotherapy for the treatment of cancer often complain of a lack of mental focus; memory loss; and a general diminution in abilities such as multitasking, attention span, and general mental agility.

Did you know?

Women are two-thirds more likely than men to develop irritable bowel syndrome. This may be attributable to hormonal changes related to their menstrual cycles.

Did you know?

The first oncogene was discovered in 1970 and was termed SRC (pronounced "SARK").

Magnetic resonance imaging (MRI). The MRI lab includes the scanning instrument and a computer statio Magnetic resonance imaging (MRI). The MRI lab includes the scanning instrument and a computer statio
Trump coverage in major news networks Trump coverage in major news networks
Meiosis involves two complete divisional operations forming four potential sex cells. Meiosis involves two complete divisional operations forming four potential sex cells.
Synaptic transmission. (a) Action potential reaches synapse; (b) neurotransmitter released synaptic ... Synaptic transmission. (a) Action potential reaches synapse; (b) neurotransmitter released synaptic ...
An Event-Related Potential An Event-Related Potential
Action Potential Summary Action Potential Summary
Video: Resting membrane potential - electrical polarity and maintenance requirements

For a complete list of videos, visit our video library