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Author Question: Which of the following is a way to soften the blow of bad news? A) Making the bad news vague B) ... (Read 202 times)

erika

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on: Jun 23, 2018
Which of the following is a way to soften the blow of bad news?
 
  A) Making the bad news vague
  B) Positioning bad news ahead of good news
  C) Subordinating the bad news
  D) Using negative language
  E) Placing the blame on the audience

Question 2

When concluding bad news, which of the following will promote goodwill in the message?
 
  A) Eliminating negatives
  B) Propose an alternative
  C) Avoiding blame
  D) Using positive or neutral language
  E) Subordinating the bad news


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joshbk44

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) One of the best ways to soften the blow is by subordinating the bad news. By positioning the good news ahead of the bad news, you are able to soften the bad news by putting it in a larger context.

Answer to Question 2

Answer: B
Explanation: B) The conclusion provides an additional opportunity to stress the positive, instill confidence, and promote goodwill. A positive closing does not mention the negative news or apologize for it. This can be done by proposing a solution, an alternative, create options or focus on a benefit.


erika

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Reply 2 on: Jun 23, 2018
Gracias!

smrtceo

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Reply 3 on: Yesterday
Excellent

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