Author Question: When considering persuasive claims and requests for adjustments, most claims are routine and use the ... (Read 144 times)

Zoey63294 · **on:** Jun 23, 2018

When considering persuasive claims and requests for adjustments, most claims are routine and use the direct approach.

Indicate whether the statement is true or false.

Question 2

The indirect approach is the most appropriate method to use when developing any request for action.

Indicate whether the statement is true or false.

lcapri7 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: TRUE
Explanation: Most claims are routine messages and use the direct approach discussed in Chapter 7. However, consumers and business professionals sometimes encounter situations in which they believe they haven't received a fair deal by following normal procedures. These situations require a more persuasive message.

Answer to Question 2

Answer: FALSE
Explanation: The bulk of your persuasive business messages will involve requests for action. In some cases, your request will be anticipated, so the direct approach is fine.