When closing a persuasive message for a claim or adjustment, what ...

[aabwk4]

When closing a persuasive message for a claim or adjustment, what should be included in the message?
 
  A) How a successful resolution will repair or maintain a mutually beneficial working relationship
  B) Contact information, including time when to best reach you
  C) An idea of the potential consequences of not coming to a mutually beneficial solution
  D) A specific statement of how you would like to see the issue resolved
  E) A complete and specific review of the facts

Question 2

How can you maximize the changes of a positive response in the close of a persuasive request for action?
 
  A) Use the AIDA plan
  B) Identify a specific and easy to follow course of action for the audience to take
  C) Use the direct format
  D) Include several attention getting devices
  E) Gain credibility

[jlaineee]

Answer to Question 1

Answer: A
Explanation: A) People generally respond most favorably to requests that are calm and reasonable. Close on a respectful note that reflects how a successful resolution of the situation will repair or maintain a mutually beneficial working relationship.

Answer to Question 2

Answer: B
Explanation: B) Close with a request for some specific action, and make that course of action as easy to follow as possible to maximize the chances of a positive response.