This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When writing a direct format bad news message, reasons for the decision or news should always be ... (Read 93 times)

Mr. Wonderful

  • Hero Member
  • *****
  • Posts: 866
on: Jun 23, 2018
When writing a direct format bad news message, reasons for the decision or news should always be provided.
 
  Indicate whether the statement is true or false.

Question 2

Which of the following is true of including an apology in a message?
 
  A) Apologizing is the same as admitting mistake.
  B) Apologizing could have significant legal consequences.
  C) Apologizing allows the writer to express sympathy without accepting blame.
  D) Apologies should always be made when expressing negative news.
  E) Apologies should only be used when a long-term business relationship needs to be salvaged.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

karmakat49

  • Sr. Member
  • ****
  • Posts: 369
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: FALSE
Explanation: If you want to preserve a long-standing relationship with an important customer, a detailed explanation could well be worth the extra effort such a message would require. However, you will encounter some situations in which explaining negative news is neither appropriate nor helpful, such as when the reasons are confidential, excessively complicated, or irrelevant to the reader.

Answer to Question 2

Answer: C
Explanation: C) The best general advice in the event of a mistake or accident is to immediately and sincerely express sympathy and offer help, if appropriate, without admitting guilt; then seek the advice of your company's lawyers before elaborating. A straightforward, sincere apology can go a long way toward healing wounds and rebuilding relationships.


Mr. Wonderful

  • Hero Member
  • *****
  • Posts: 866
Reply #2 on: Jun 23, 2018
Correct answers!


karmakat49

  • Sr. Member
  • ****
  • Posts: 369
Reply #3 on: Jun 23, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

There are approximately 3 million unintended pregnancies in the United States each year.

Did you know?

About 3% of all pregnant women will give birth to twins, which is an increase in rate of nearly 60% since the early 1980s.

Did you know?

Ether was used widely for surgeries but became less popular because of its flammability and its tendency to cause vomiting. In England, it was quickly replaced by chloroform, but this agent caused many deaths and lost popularity.

Did you know?

The heart is located in the center of the chest, with part of it tipped slightly so that it taps against the left side of the chest.

Did you know?

One way to reduce acid reflux is to lose two or three pounds. Most people lose weight in the belly area first when they increase exercise, meaning that heartburn can be reduced quickly by this method.

In the communication technique of collaborating, the nurse sends the message that the nurse and pati In the communication technique of collaborating, the nurse sends the message that the nurse and pati
An example of a résumé that uses a chronological format. An example of a résumé that uses a chronological format.
Apply circular friction and direct pressure to suboccipital muscles one side at a time.Turn head to ... Apply circular friction and direct pressure to suboccipital muscles one side at a time.Turn head to ...
Apply direct pressure to points along the shoulders. Stand to one side and use your forearm to apply ... Apply direct pressure to points along the shoulders. Stand to one side and use your forearm to apply ...
Severe arthritis can make everyday activities, like writing, typing, and handling objects Severe arthritis can make everyday activities, like writing, typing, and handling objects
Field Triage Decision Scheme Field Triage Decision Scheme
Video: Spinal Cord Injury Animation

For a complete list of videos, visit our video library