This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following should be included in the body of your routine message when making claims or ... (Read 39 times)

CharlieWard

  • Hero Member
  • *****
  • Posts: 578
on: Jun 23, 2018
Which of the following should be included in the body of your routine message when making claims or requesting action?
 
  A) An expression of your anger and frustration
  B) A warning to the reader of the consequences of inaction
  C) An apology for the inconvenience caused
  D) A request specific action
  E) Complete and specific explanation of the details

Question 2

When making claims or requesting adjustments, which of the following would be the most effective?
 
  A) Warn the reader of the consequences of inaction.
  B) Apologize for the inconvenience caused.
  C) Clearly convey your anger and frustration.
  D) Be professional, no matter how angry or frustrated you are.
  E) Use the indirect approach.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

jaykayy05

  • Sr. Member
  • ****
  • Posts: 329
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: E
Explanation: E) In the body of a request making a claim or requesting adjustments, you should give a complete, specific explanation of the details; provide any information an adjuster would need to verify your complaint.

Answer to Question 2

Answer: D
Explanation: D) If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner.


CharlieWard

  • Member
  • Posts: 578
Reply 2 on: Jun 23, 2018
:D TYSM

nyrave

  • Member
  • Posts: 344
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

When taking monoamine oxidase inhibitors, people should avoid a variety of foods, which include alcoholic beverages, bean curd, broad (fava) bean pods, cheese, fish, ginseng, protein extracts, meat, sauerkraut, shrimp paste, soups, and yeast.

Did you know?

On average, someone in the United States has a stroke about every 40 seconds. This is about 795,000 people per year.

Did you know?

Signs and symptoms of a drug overdose include losing consciousness, fever or sweating, breathing problems, abnormal pulse, and changes in skin color.

Did you know?

Excessive alcohol use costs the country approximately $235 billion every year.

Did you know?

Certain chemicals, after ingestion, can be converted by the body into cyanide. Most of these chemicals have been removed from the market, but some old nail polish remover, solvents, and plastics manufacturing solutions can contain these substances.

The appearance of different types of tissues-muscle, epithelial, nervous, connective-and their locat The appearance of different types of tissues-muscle, epithelial, nervous, connective-and their locat
Nebulizer. The nebulizer converts a liquid medication to a mist that is easily inhaled. A face mask, Nebulizer. The nebulizer converts a liquid medication to a mist that is easily inhaled. A face mask,
Using a microscope to study the human body Using a microscope to study the human body
Protein Needs Are Determined by Nitrogen Balance in Your Body Protein Needs Are Determined by Nitrogen Balance in Your Body
Change in Bone Mass over Time In your early years, more bone mass is added than lost in your body Change in Bone Mass over Time In your early years, more bone mass is added than lost in your body
Levels of Structural Organization & Body Systems Levels of Structural Organization & Body Systems
Video: Monohybrid crosses

For a complete list of videos, visit our video library