If you have strongly negative information to deliver as part of a ...

[ishan]

If you have strongly negative information to deliver as part of a positive message, you should
 
  A) open with the negative information.
  B) use the indirect approach.
  C) put the negative information in a separate message.
  D) apologize for having to spoil the moment.
  E) put it at the beginning of the message.

Question 2

List the three major categories of common routine requests.
 
  What will be an ideal response?

[meryzewe]

Answer to Question 1

Answer: B
Explanation: B) When you don't think there is a simple way to satisfy your reader after you deliver negative news, it is best to resort to an indirect approach of delivering your message.

Answer to Question 2

Answer: The three major types of routine requests are (1) requesting information and action, (2) asking for recommendations, and (3) making claims and requesting adjustments.

[ishan]

Thanks for the timely response, appreciate it

[zacnyjessica]

TYSM