Unlike a claim, a request for adjustment A) is a formal ...

[notis]

Unlike a claim, a request for adjustment
 
  A) is a formal complaint.
  B) should be phrased in a more aggressive tone.
  C) does not require supporting documentation.
  D) seeks a specific settlement.
  E) should always open with a buffer.

Question 2

When you request an adjustment, asking the company to assess your claim and then propose a fair solution to the problem is
 
  A) a waste of time.
  B) effective with small companies only.
  C) always more effective than proposing a solution of your own.
  D) helpful when you are uncertain about the exact nature of the problem.
  E) feasible only if you have hired legal counsel.

[verrinzo]

Answer to Question 1

Answer: D
Explanation: D) If you are dissatisfied with a company's product or service, you can opt to make a claim (a formal complaint) or request an adjustment (a settlement of a claim). Avoid being aggressive when you're requesting an adjustment; instead, be professional, no matter how angry or frustrated you are. An adjustment should always have supporting documentation. A buffer will not be helpful when requesting an adjustment.

Answer to Question 2

Answer: D
Explanation: D) When requesting an adjustment, sometimes you may be uncertain about the precise nature of the trouble. With or without the aid of legal counsel, you could ask the company to assess the situation and then advise you on how to fix it. Proposing a solution on your own may be just as effective, however, no matter whether the company is large or small.

[notis]

TYSM

[patma1981]

Gracias!