Which of the following phrases is a response that may be ...

[joe]

Which of the following phrases is a response that may be effective in calming a patient who is upset about an insurance issue?
 A) I don't know what to do, either.
  B) That's a difficult one. Let's see what we can do.
  C) We can't do that
  D) This isn't my problem to resolve.

Question 2

Since computers have become commonplace in offices, a great deal of business correspondence is now sent via
 A) courier.
  B) social networking sites.
  C) e-mail.
  D) fax.

[randomguy133]

Answer to Question 1

B

Answer to Question 2

C