Author Question: You start an incoming call by asking the caller some questions in order to screen calls. Why is this ... (Read 124 times)

Frost2351 · **on:** Jun 25, 2018

You start an incoming call by asking the caller some questions in order to screen calls. Why is this important?
a. To be sure the caller talks to the person who will be most helpful
b. To elicit information and give you time to think
c. To give you time to signal the office manager for help
d. To get out your protocol book to help the person

Question 2

Implementing do-not-resuscitate (DNR) orders is universal among hospitals, hospice, and health care facilities.
a. True
b. False
Indicate whether the statement is true or false