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Author Question: If you did not enjoy a movie or if you were unhappy with a salesperson, ____ has occurred. a. goal ... (Read 39 times)

Diane

  • Hero Member
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  • Posts: 576
on: Jun 28, 2018
If you did not enjoy a movie or if you were unhappy with a salesperson, ____ has occurred.
 a. goal incongruence
  b. dissatisfaction
  c. expectation confirmation
  d. incongruous matching
  e. schema disconnection

Question 2

Al, a salesperson for the Slammer Golf Club company, always tries to place his customers' interests ahead of his own. By doing so, Al earns his customers' trust because his customers perceive him as ________.
 a. reliable
 b. customer oriented
 c. candid
 d. an expert
 e. a contributor


bbburns21

  • Sr. Member
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  • Posts: 336
Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

b


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