When a customer is exposed to a salesperson's positive emotions, ...

[imowrer]

When a customer is exposed to a salesperson's positive emotions, the customer experiences a corresponding change in their own affective state; this is known as emotional contagion.
 
 Indicate whether the statement is true or false

Question 2

A(n) ___________________ _ question allows respondents to freely reply using their own words without
  limitations to a fixed set of possible answers.
 Fill in the blank(s) with correct word

[nmyers]

Answer to Question 1

true

Answer to Question 2

open-ended

[imowrer]

Thanks for the timely response, appreciate it

[billybob123]

Wow, this really help