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Author Question: When a customer is exposed to a salesperson's positive emotions, the customer experiences a ... (Read 196 times)

imowrer

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on: Jun 28, 2018
When a customer is exposed to a salesperson's positive emotions, the customer experiences a corresponding change in their own affective state; this is known as emotional contagion.
 
 Indicate whether the statement is true or false

Question 2

A(n) ___________________ _ question allows respondents to freely reply using their own words without
  limitations to a fixed set of possible answers.
 Fill in the blank(s) with correct word


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nmyers

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Reply #1 on: Jun 28, 2018
Answer to Question 1

true

Answer to Question 2

open-ended


imowrer

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Reply 2 on: Jun 28, 2018
YES! Correct, THANKS for helping me on my review

31809pancho

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Reply 3 on: Yesterday
Excellent

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