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Author Question: The customer retention tactic that ensures each transaction is handled to the customer's ... (Read 236 times)

cmoore54

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on: Jun 28, 2018
The customer retention tactic that ensures each transaction is handled to the customer's satisfaction is:
 a. being there when you are needed most.
 b. maintaining the proper perspective.
 c. providing discretionary effort.
 d. remembering the customers between calls.

Question 2

The challenge of having a Marketing Information System (MIS) be effective is:
 a. To train managers on its use.
  b. To justify the cost of the system.
  c. To protect the data in the system from hackers.
  d. To get accurate reports from the system.
  e. To identify in advance the data that managers will need to ensure it gets in to the system.


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fraziera112

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Reply #1 on: Jun 28, 2018
Answer to Question 1

a

Answer to Question 2

e


cmoore54

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  • Posts: 568
Reply 2 on: Jun 28, 2018
:D TYSM

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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