« previous next »

Author Question: The most popular definition of customer satisfaction/dissatisfaction is: a. a comparison of actual ... (Read 44 times)

sjones

  • Hero Member
  • *****
  • Posts: 520
on: Jun 28, 2018
The most popular definition of customer satisfaction/dissatisfaction is:
 a. a comparison of actual outcomes to those that are culturally acceptable.
 b. a comparison of gains in a social exchange.
 c. a comparison of customer expectations to perceptions regarding the actual service encounter.
 d. a function of the consumer's belief that he/she was treated fairly.

Question 2

When conducting depth interviews, the questions should be general.
 a. True
  b. False
 Indicate whether the statement is true or false


abctaiwan

  • Sr. Member
  • ****
  • Posts: 355
Reply #1 on: Jun 28, 2018
Answer to Question 1

c

Answer to Question 2

True


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

The FDA recognizes 118 routes of administration.

Did you know?

Cutaneous mucormycosis is a rare fungal infection that has been fatal in at least 29% of cases, and in as many as 83% of cases, depending on the patient's health prior to infection. It has occurred often after natural disasters such as tornados, and early treatment is essential.

Did you know?

Pregnant women usually experience a heightened sense of smell beginning late in the first trimester. Some experts call this the body's way of protecting a pregnant woman from foods that are unsafe for the fetus.

Did you know?

To combat osteoporosis, changes in lifestyle and diet are recommended. At-risk patients should include 1,200 to 1,500 mg of calcium daily either via dietary means or with supplements.

Did you know?

An identified risk factor for osteoporosis is the intake of excessive amounts of vitamin A. Dietary intake of approximately double the recommended daily amount of vitamin A, by women, has been shown to reduce bone mineral density and increase the chances for hip fractures compared with women who consumed the recommended daily amount (or less) of vitamin A.

Comparison of the steps of two viral reproductive cycles. Comparison of the steps of two viral reproductive cycles.
An example of genetic homology: a comparison of a short amino acid sequence within the p53 protein f An example of genetic homology: a comparison of a short amino acid sequence within the p53 protein f
Conjunctivitis, with the characteristic “pinkeye” appearance. A yellow crusty exudate is also common Conjunctivitis, with the characteristic “pinkeye” appearance. A yellow crusty exudate is also common
Comparison of assessment findings between SIADH and DI. Comparison of assessment findings between SIADH and DI.
Unit Pricing Comparison Unit Pricing Comparison
A comparison of the components in prokaryotic and eukaryotic ribosomes A comparison of the components in prokaryotic and eukaryotic ribosomes
Video: Digestive chemicals - types & enzymes

For a complete list of videos, visit our video library